You probably didn't know I've maintained an SEO (Search Engine Optimization) business ever since I was in university (even...
Web October 30, 2023
Maybe not the usual topic I write about… but nonetheless ITSM has been one of the cornerstones of my career. In this post I want to share some of my insights into customer service in the context of IT Service Management, and invite you to step boldly into the... Read more
Your domain name is not something to be thought of lightly. Your domain name is the first thing people will see (or hear) about your website, even without ever visiting it. Careful consideration needs to go into choosing just the right domain hosting name to represent your business and... Read more
Do you have a website? I’d be surprised if you didn’t, but just in case I wrote an article a while back to help you get started on a website. If you already have a website (I assume you do), what about traffic? Do you track how many people... Read more
Have you ever looked up yourself online? Don’t worry. The results don’t really matter. Unless you’re at least a B-list celebrity, most people won’t look you up by name. They’ll look up topics they’re interested in. Products or services your business may offer. Or content you’ve written that resonates... Read more
Have you heard that improving your Search Engine Optimization will help you get found online more easily? Regularly I speak to clients who still believe Search Engine Optimization is some form of modern day wizardry. The more you pay for your advertising and expensive Search Engine Optimization “expert”, the... Read more
We all know better – but so many people still ignore best practices when it comes to online safety. Just about 70% of people admit they use the same password for different sites, or sometimes the same password for almost all their online accounts. I suspect the remaining 30%... Read more