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Just in: my new course on Service Level Management and IT Governance. The objective of this new program is to provide you with a structured approach to implementing service level management that will be usable across a wide range of service organizations.
The principles I’ll share with you in this class are best practices I’ve extracted from my 15+ years of expertise implementing service management with many different clients across the world.
During this online course, you will learn how a service organization can apply Service Level Management as an instrument to monitor and improve service quality. Questions that are addressed are:
- What are the benefits of SLM for your organization?
- What are the critical success factors when introducing or improving SLM?
- How do you approach the gradual introduction of SLM on a practical level?
A different take on Service Level Management and IT Governance
The core of this program is creating value for the customer through continuous service improvement. The agenda of the entire program consists of 5 modules plus an introduction.
I designed this course for process managers, owners and coordinators who want to turn their customers and end-users into raving fans who leave 5 star reviews – and get them excited about the amazing things they’re doing for them, but are afraid of introducing too much bureaucracy with formalized process models.
We’ll take baby steps to achieve big results. We’ll take a look at your processes and service offering through the lens of customer service and continuous service improvement from your customer’s perspective.
Get into action
Are you ready to get started? You can get access to this new course at an introductory tuition rate of up to 80% off for a limited time. Click here to join – limited time only.
I’m grateful for the opportunity to share more of my stories, insights and knowledge from all these years combined into this program.
I look forward to see you on the other side…Preview this course
P.S. Questions, comments, compliments? Join the conversation and text me: 604-210-8668. I’d love to hear from you.