New Online Course on Key Performance Indicators and Reporting

May 10, 2022

∙ Paid

elevated view of paper stickers with business plan, paper signs and laptop on table at home

As promised – my new course Service Management Key Performance Indicators and Reporting is now live and available for you to preview at Liberty Training Academy! You could be one of the first people to get access.

This course will be more advanced than the foundation course on Service Management I created many years ago. We’ll dive deeper into setting Key Performance Indicators for Service Management and using reports to track and measure your performance. With the goal, of course, to take action and keep improving and maturing our service management processes. The goal of any report, and any metric on that report, is to DO something.

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