New Course On Service Level Management and IT Governance

Just in: my new course on Service Level Management and IT Governance. The objective of this new program is to provide you with a structured approach to implementing service level management that will be usable across a wide range of service organizations.

The principles I’ll share with you in this class are best practices I’ve extracted from my 15+ years of expertise implementing service management with many different clients across the world.

During this online course, you will learn how a service organization can apply Service Level Management as an instrument to monitor and improve service quality. Questions that are addressed are:

• What are the benefits of SLM for your organization?

• What are the critical success factors when introducing or improving SLM?

• How do you approach the gradual introduction of SLM on a practical level?