So you’ve written a book, and ask yourself (and maybe others) the important question: now what? Many authors experience...
Journal June 24, 2022
Change is inevitable – it’s happening either way – but that’s just a cliche. The reality is that change is happening whether you have a change management process in place or not, so you may as well leverage that momentum of change for something better: improve your service quality through... Read more
Just in: my new course on Service Level Management and IT Governance. The objective of this new program is to provide you with a structured approach to implementing service level management that will be usable across a wide range of service organizations. The principles I’ll share with you in... Read more
As promised – my new course Service Management Key Performance Indicators and Reporting is now live and available for you to preview at Liberty Training Academy! You could be one of the first people to get access. This course will be more advanced than the foundation course on Service Management... Read more
To break free, you’ll need to create a new vision for your life. You have to get out of your comfort zone in order to increase your comfort zone. It’s like learning how to ride a bicycle, or motorcycle. Once you learn it, getting on the bike becomes second... Read more