Management is not in a position
Entrepreneur November 5, 2022
I received an email the other day answering my question with “management is not in a position to consider that”. It made me think.
Read moreChange Is Inevitable – But How Do You Manage Change In A Technology Environment?
Journal June 24, 2022
Change is inevitable – it’s happening either way – but that’s just a cliche. The reality is that change is happening whether you have a change management process in place or not, so you may as well leverage that momentum of change for something better: improve your service quality through... Read more
Just in: my new course on Service Level Management and IT Governance. The objective of this new program is to provide you with a structured approach to implementing service level management that will be usable across a wide range of service organizations. The principles I’ll share with you in... Read more