Living by Experience - Travel and Photography Lifestyle Magazine
Management is not in a position

I received an email the other day answering my question with “management is not in a position to consider that”. It made me think.

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Change Is Inevitable – But How Do You Manage Change In A Technology Environment?
Change is inevitable – it’s happening either way – but that’s just a cliche. The reality is that change is happening whether you have a change management process in place or not, so you may as well leverage that momentum of change for something better: improve your service quality through... Read more
New Course On Service Level Management and IT Governance
Just in: my new course on Service Level Management and IT Governance. The objective of this new program is to provide you with a structured approach to implementing service level management that will be usable across a wide range of service organizations. The principles I’ll share with you in... Read more