Service Is A Mindset, Not A Department
Entrepreneur Oct 22, 2021
As a customer, I know what it’s like to be on the customer side of the counter. You want...
The Root Cause Of All Evil In Service Management (And Poor Customer Service)
Entrepreneur April 8, 2022
To my surprise, one of my highest rated and most popular online courses is still the first one I ever created: IT Service Management Foundations. Maybe not as sexy as a topic like writing a book, building your online imperium or enjoying luxury travel experiences – but popular nonetheless.... Read more
Service Is A Mindset, Not A Department
Entrepreneur October 22, 2021
As a customer, I know what it’s like to be on the customer side of the counter. You want to turn over your hard earned money in exchange for something you want, either goods or services. Often this process goes well, but from time to time you may be... Read more
Stop Playing Rock Paper Scissors In Service Management
Entrepreneur January 20, 2018
Service is a mindset, not a department. I’ve worked many years as a business process consultant and wrote the things from scratch. Walls full of them, at times. But I’ve always shared my opinion to use whatever elaborate process we came up with as a guideline.
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Why I Wrote A Book About Love And Relationships
Lifestyle May 17, 2022
Are You Ready To Board A Plane Again?
Travel May 6, 2022
A Request For Your Help
Review Nov 10, 2021
Why I Deleted My Bumble Account
Review Jul 13, 2021
