I’ve come to realize I have zero tolerance for poor customer service. Service is a mindset, not a department. At the start of this year I promised myself: No more poor service. When a partner or vendor consistently fails to perform and deliver outstanding customer service, they will be replaced.
Beware as I’ll publicly complain and Tweet about companies I’m unhappy about. I have zero tolerance for a poor service mindset. For example, while Microsoft continues their uninspired anti-Apple ad campaign I’ve cancelled my Office 365 subscription and kicked out all other Microsoft products. Good riddance, as far as I’m concerned.
“Complaining does not work as a strategy. We all have finite time and energy. Any time we spend whining is unlikely to help us achieve our goals. And it won’t make us happier.” ~ Randy Pausch
The opposite is true too, though. Complaining does not work as a strategy. I’d much rather spend my time on working with the right companies, and removing those who don’t perform from the list of providers I pay every month. Vote with your dollars. The goal is to work with more companies who are deserving of a positive shoutout. It creates a much more fun environment as a creative entrepreneur when you know you have some amazing support teams that you can count on when something goes wrong.
The list below contains some of the apps I use to run my business, as well as services that I have learned to rely on. To see how it comes together, you can find more about everything I do on my personal website, www.wilko.ca.
- MailChimp – distribution of my weekly email magazine
- Contacts+ – contact management
- Brand Analytics and Customer Voice
- Thinkific – running and managing my education empire
- LeadPages – lead generation via landing pages and high-converting websites
- WebDesign and Web Listings Management
Webhosting, domains and servers
- FatCow – webhosting and domain registration
- DreamHost – private servers and webhosting
- Also – don’t miss LeadPages site builder capability (beyond just landing pages)
- Results-as-a-Service Power Brand Management
Need some help building your empire? Why not add a virtual assistant to your team. If nothing else, it’s a great exercise in learning how to delegate properly.
Putting It All Together
Will you try some of these apps and services? Commit to your goals and actions to build your business and personal brand in writing. This is a promise to yourself that you’ll take the actions you’ve committed yourself to and do the work required to achieve your goals.
When you bake a cake or prepare a meal, it’s not just about the right ingredients but also about the way you put it all together. Someone has already accomplished what you’re trying to do next. No need to reinvent the wheel. We’ll literally show you how – step by step. That’s what my Business Autopilot course is all about. It shows how I use these apps (and more) and make them work together instead of independently, saving me even more time and money as my online presence effectively runs itself.
Give yourself more freedom of time by making your company run itself online. Grow your business using the power of marketing automation. Get started with a complimentary preview of this training program today. In this course we’re going to get very practical and I’ll show you some of the tools you can use in the process to build your own online platform (instead of participating in somebody else’s). You’ll see the systems in action, to help you achieve your business goals.Business AutoPilot
P.S. Don’t be a stranger. Please stay in touch and keep up posted on your journey! Just text me. And last but not least… sharing is caring! Make your goals known. Commit to leverage the tools and resources from this post to share your goals and action steps with your network and community.